我们遇到了一个错误-多租户服务器上的一位客户“无法转换文档”。我有一个谣言,当您发送带有意外扩展名的文件时,似乎会生成错误,这意味着DocuSign不知道如何将其转换为PDF(https://stackoverflow.com/questions/53771197/docusign-random-unable-to-convert-document-error)。我无法理解的是它如何对某些用户有效-在多租户服务器上对我有效-但对其他用户则无效。除了眼神之外,还有其他东西吗?
Headers : X-RateLimit-Reset: 1573833600
X-RateLimit-Limit: 1000
X-RateLimit-Remaining: 991
X-DocuSign-TraceToken: #####
strict-transport-security: max-age=31536000; includeSubDomains
Cache-Control: no-cache
Date: Fri,15 Nov 2019 15:20:40 GMT
Response stream : {
"errorCode": "UNABLE_TO_CONVERT_DOCUMENT","message": "System was unable to convert this document to a PDF. Unable to convert Document(2019.11.15_NDA - MyDocument) to a PDF. Error: UserId:##### IPAddress:##### Source:ApiRESTv2:FileType 15_nda - my document is ineligible for conversion."
}